Funder‐ Grantee Relationships
Funder‐grantee interactions and communications are crucial to grantees. The quality of interactions and the clarity and consistency of communications together create the larger construct that CEP refers to as “relationships.”
In addition to feedback about quality of relationships, this section of the report includes information about the patterns of funder interactions with grantees and grantees’ use of communications resources, such as funders’ websites and social media.
Funder-granteee relationships summary measure
The relationships measure is an average of grantee ratings on:
- Fairness of treatment by the foundation
- Comfort approaching the foundation if a problem arises
- Responsiveness of foundation staff
- Clarity of communication of the foundation’s goals and strategy
- Consistency of information provided by different communications
1 = Very negative
7 = Very positive
Interactions measures
“Overall, how fairly did the Foundation treat you?”
1 = Not at all fairly
7 = Extremely fairly
“How comfortable do you feel approaching the Foundation if a problem arises?”
1 = Not at all comfortable
7 = Extremely comfortable
“Overall, how responsive was the Foundation staff?”
1 = Not at all responsive
7 = Extremely responsive
Contact change and site visits
“Has your main contact at the Foundation changed in the past six months?”
Chart shows proportion of respondents who indicated “Yes”
BEHIND THE NUMBERS
Grantees that indicate that their main contact at the Foundation has changed in the past six months rate the Foundation significantly lower on most measures in the report.
“Did the Foundation conduct a site visit during the course of this grant?”
Chart shows proportion of respondents who indicated “Yes”
BEHIND THE NUMBERS
Grantees that indicate that the Foundation conducted a site visit during the course of the grant rate the Foundation significantly higher on most measures in the report.
Communications measures
“How clearly has the Foundation communicated its goals and strategy to you?”
1 = Not at all clearly
7 = Extremely clearly
“How consistent was the information provided by different communications resources, both personal and written, that you used to learn about the Foundation?”
1 = Not at all consistent
7 = Completely consistent